Correct a Mailing or Residential Address

Use this procedure to Correct Address Evidence in the following situations:

• Tax Dependent Address Outside the U.S.: When a tax dependent resides outside the United States.

• Minor Corrections: Removing punctuation or adding missing information (City, State, Zip) in residential or mailing address evidence.

All other address corrections should be completed using the Add or Edit Addresses Evidence by ending the incorrect address evidence and adding new address evidence with the correct address.

Notes:

• Both METS and MMIS have character limits that affect how addresses print on notices.

• Street Address Line 1 in METS: 22 characters (including spaces).

• Street Address Line 2 plus Apt/Suite combined in METS: 22 characters (including spaces).

• These limits ensure addresses print correctly on MMIS generated notices.

• To prevent return mail, validate addresses using the USPS Zip Code Look-up before updating evidence.

Steps to Correct a Mailing or Residential Address

1. Review the METS Pre-CIC Checklist (PDF) to determine if the change in circumstance (CIC) can be processed.

2. Navigate to the Evidence Dashboard.

3. Select the existing Addresses evidence.

4. Select the Toggle button for the Address evidence needing a correction.

5. Select the Options button to the right of the Change Summary information to open the drop-down menu.

6. Select Edit from the drop-down menu to open the Edit Addresses pop-up window.

7. Edit only the following fields of the pop-up window, as applicable:

Note: Do not enter symbols or characters, except as noted.

1. Change Reason: Entered in Error.

2. Apt/Suite: Enter the “#” symbol, followed by a space and the apartment number or suite number.

3. Street 1: Edit the first line of the street address.

4. Street 2: Edit the second line of the street address.

Note: The “/ " sign is allowable in the Street 1 and Street 2 fields ONLY. Fractional addresses must contain the “/ " symbol in order to properly interface to MMIS.

Examples: 134 ½ Main Street, 25 W 36 ½ Street, C/O John Smith.

1. City: Edit the city.

2. County: Select the county from the drop-down. If the state is not Minnesota, select Out of State.

3. State: Select the state from the drop-down.

4. Zip: Edit the zip code.

5. Country: Select the country from the drop-down.

6. Preferred: Uncheck if previously checked.

7. Apply Evidence to Other Case Participants: Select the participants to whom this correction applies.

8. Select Save.

9. Refresh the screen and confirm the information is correct.

 

8. Return to the main parent procedure to complete the instructions, if directed here from another ONEsource procedure. Otherwise continue below.

9. Ensure that all necessary CICs have been acted on and the correct evidences are in edit.

10. Return to the Integrated Case (IC) and Apply the evidence changes.

11. If no items to verify are created, continue to the next step. If items to verify are required:

 

1. And the agency has acceptable proofs, clear the verification following the Add Proof to a Verification Item procedure and continue to the next step. For more information on acceptable verifications or timelines, refer to the EPM. Continue to the next step after all verifications are cleared.

2. And the agency does not have acceptable proofs to clear the outstanding verification, send a Request for Information (RFI) to request the required proof. Add a Case Note describing the actions taken. This ends the process.

 

12. Review the Addresses evidence on each household member’s Person Record to confirm the correction updated properly. If the correction did not update as expected, manually update the evidence.

Note: The application filer’s person record must have an active residential address and an active mailing address. All other household members must only have an active residential address.

1. End the residential address for each household member and the mailing address for the application filer effective the day before the address change:

 

1. Select the Evidence Tab, select the Options button and select Edit.

2. Complete the fields listed below:

 

1. Received Date: Today’s date.

2. Change Reason: Reported by enrollee.

3. To: Enter the day before the address change, application, or case re-entry date.

4. Preferred: Do not check, uncheck if previously checked.

5. Select Save.

 

2. Add the new residential address for all household members and the mailing address for the application filer for the date of the address change. Select New and select Addresses:

 

1. Received Date: Today’s date.

2. Type: Select address type.

3. From: Same as Received Date.

4. Apt/Suite: Enter the “#” symbol, followed by a space and the apartment number or suite number.

5. Street 1: Enter the correct first line of the street address. Do not enter symbols or characters, except as noted.

6. Street 2: Enter the correct second line of the street address.

Note: The “/” sign is allowable in the Street 1 and Street 2 fields ONLY. Fractional addresses must contain the “/” symbol in order to properly interface to MMIS.

Examples: 134 ½ Main Street, 25 W 36 ½ Street, C/O John Smith.

7. City: Enter the city.

8. County: Select the county from the drop-down box. If the state is not Minnesota, select Out of State.

9. State: Select the state from the drop-down box.

10. Zip: Enter the zip code.

11. Country: Select the country from the drop-down list.

12. Select Save.

 

13. Follow the Actions to Complete a CIC procedure.